Title
Presentation by ETC Institute on the 2019 Citizen Survey and Water Utilities Customer Survey.
Body
Issue/Request:
Presentation by ETC Institute on the 2019 Citizen Survey and Water Utilities Customer Survey.
Key Issues:
Citizen satisfaction and outstanding customer service are important outcomes for Lee's Summit. In order to remain focused on delivery of quality services, it is helpful to occasionally measure citizen satisfaction.
Background:
The City of Lee's Summit conducted citizen satisfaction surveys through ETC Institute in 2004, 2008 and 2013. Within the City's FY19 budget, funding was allocated to conduct another Citizen Survey to measure satisfaction with City services and aspects important to the quality of life within the community. By conducting such a survey, the City has now compared ratings to previous completed surveys and to regional and national benchmarks.
Presenter
Ryan Murray, Project Manager, ETC Institute
Stephen Arbo, City Manager