Title
An Ordinance approving the purchase of the Zuercher Computer Aided Dispatch/Records Management System (CAD/RMS), and mobile platform from Zuercher Technologies LLC for an amount not to exceed $504,000.00 and authorizing the City Manager to execute the same by and on behalf of the City. (F&BC 8-20-18)
Body
Issue/Request:
An Ordinance approving the purchase of the Zuercher Computer Aided Dispatch/Records Management System (CAD/RMS), and mobile platform from Zuercher Technologies LLC for an amount not to exceed $504,000.00 and authorizing the City Manager to execute the same by and on behalf of the City.
Key Issues:
The existing EmergiTech Computer Aided Dispatch/Records Management System (CAD/RMS) in use by the Police Department is no longer supported by the vendor of the software. This puts the City in a position of having a tool that will not be updated to support upcoming requirements imposed by the FBI and Microsoft. For example, the Systems will not be using a supported database after January of 2020, and will not be in compliance with the FBI mandated transition to NIBRS (National Incident-Based Reporting System) by January of 2021. The inability to further update the existing software hinders the Police Department's ability to develop new technology such as Automated Vehicle Locating (AVL). The existing software has also caused increasing problems because the important mobile component of the solution is provided by a different vendor, and does not have a seamless interoperability.
To acquire a solution, RFP #2018-078 was released. Four firms responded to the solicitation out of 366 that viewed the documents:
-Diversified Computer Systems Inc. of North Charleston
-Mark 43
-New World Systems
-Zuercher Technologies, LLC
Proposals were reviewed by a committee of six, including staff from the Police Department and Information Technology Services. After proposal review, and subsequent presentations and interviews, Zuercher was selected as the...
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