Title
Presentation of the 2026 Water Utilities Customer Satisfaction Survey
Body
Water Utilities annually surveys their customers to receive feedback on the service we provide. This feedback is used to determine training and service needs in the utility and compared to the previous survey data to spot trends. This year’s survey was focused specifically on customers with whom we have had specific interactions.
Those interactions were as follows:
• Experienced a water break on their property
• Experienced a sewer issue on their property
• Experienced a service shutoff
• Had direct contact with our field staff (documented in our service software)
Presenter
Presenters: Jeff Thorn, Director of Water Utilities and Ryan Murray, ETC Institute