Title
An Ordinance approving the award of RFP No. 2024-061 for the Online and IVR Payment and Notification System to Paymentus Corporation and authorizing the City Manager to execute agreements for the same by and on behalf of the City. (F&BC 7/1/24)
Body
Issue/Request:
An Ordinance approving the award of RFP No. 2024-061 for the Online / IVR Payment and Notification System to Paymentus Corporation and authorizing the City Manager to execute agreements for the same by and on behalf of the City.
Background:
Paymentus provides the existing services for the City to collect payments online and over the telephone. Water Utilities selected Paymentus in 2019 to improve the services for customers and provide additional enhancements that were requested by customers. The Development Services Department identified the opportunity to add these services to enhance their services as well. Both Departments introduced the services to customers in 2020.
The Water Utilities Department utilizes Advanced Utility Systems CIS Infinity application as its’ customer interface and utility billing system and serves nearly 40,000 accounts comprised of residential and commercial customers, which are billed monthly. The current system with Paymentus for these services has an approximate 38% adoption rate for eBills. The current service processed over 230,000 transactions in 2023 and has over 29,000 registered customers.
The Development Services Department utilizes Harris Computer Systems CityView application to track and process Permits, Inspections, Planning applications, Business License applications, and Code Enforcement cases. The CityView Web Portal is used as the customer interface that allows for new applications, inspection scheduling, and payment processing. The Paymentus service processed over 6,500 transactions in 2023.
In addition to receiving payments, Water Utilities utilizes the Paymentus system to provide notifications to customers of their eBills, maintains an...
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